We had a great experience working with Joy to sell our first home. She was very knowledgeable about the local market and was always honest with us about her recommendations and what she felt would put us in the best position to sell. At the same time, she listened to our concerns and respected what we wanted. When we felt strongly about listing the home higher, she supported our decision. We also really appreciated how personal she made the process. She took the time to sit down with us in person, walk us through everything, answer our questions, and make sure we understood what to expect. As first-time home sellers, that meant a lot to us. She also understood that this wasn't just another property to us. It was our first home, and we had put a lot of time, effort, and love into renovating it. She made a point of communicating that to potential buyers and highlighting the work we had done to the home. What impressed us most was how helpful she continued to be even toward the very end of the process. After we had already moved out, she helped coordinate lawn care and house cleaning and even returned our Wi-Fi equipment to the store for us. Those little things took a lot off our plate during an already busy move and went well beyond what we expected. Selling our first home was definitely an emotional experience, but we always felt like our concerns were heard and that we had someone knowledgeable helping us navigate the process. We're very happy with how everything worked out and truly appreciate everything she did to help us get the home sold.